Frequently Asked Questions
You've got questions? We've got answers. Take a look at some of the most commonly asked questions by our users. If you have a question thats not listed below, contact us at faq@riveted.com.
I am new to Riveted. How do I set up my account and are there any configuration or setup items I need to do?
Our cutting-edge browser allows you to search, hilite, save, then retrieve. That simple. Your information at your fingertips. Imagine being able to easily save any web page you were viewing. Add to that the ability to easily highlite the important information you find on that page. Now anytime you need those pages or the highlites easily retrieve them for use in research papers, letters, emails, or just to verify that you really did read that. That is what r-library allows you to do.
How do I retrieve my MemberName if I have forgotten it?
If you have previously logged on to Riveted Organizer on the machine you are attempting to now access Riveted Organizer on, simply go to the Sign On screen, click the drop down arrow next to Member Name, click on your full name, and Riveted Organizer will display your MemberName.
If you are accessing Riveted Organizer on a machine for the first time (or have previously Removed Yourself From This Computer), Riveted Organizer is unable to display your MemberName. One of two options are available to you:
If you are accessing Riveted Organizer on a machine for the first time (or have previously Removed Yourself From This Computer), Riveted Organizer is unable to display your MemberName. One of two options are available to you:
Contact a fellow Riveted Organizer user who has added you to their contact list. Your MemberName will be displayed on the Names page of your contact information in their contact list.
Contact your Riveted System Administrator.
How do I retrieve my Password if I have forgotten it?
You must contact your Riveted System Administrator to obtain this information.
What is a Riveted Organizer Public Group?
A Public Group is a calendar that can be viewed and administered by multiple Riveted users. See how to administer it in the next question.
I have created a Riveted Organizer Public Group but I do not know how to invite other Riveted Organizer users to join.
Riveted Organizer Public Groups may be Private, Public, or By Request.
A public Public Group can be joined by any Riveted Organizer user. A public Public Group does not require you, as the Administrator or Creator to specifically invite other users, however you may elect to tell users about your Community by sending an invitation. To do so, follow the instructions under Private Community Groups below.
Any user may join a public Public Group as follows: click the Groups tab, click Public Group Lookup; a listing of all Groups available to join will appear. (Note: Public groups are identified by the word Public under the Restriction Type heading.) Highlight the Public Group you would like, and click the Join button. You will be automatically included in that Public Group’s member list, and you will now see a drop down viewfinder on your calendar. Simply drop the viewfinder down, select the Group calendar you would like to view and that view will appear. Additionally, it will be added to the list found at the Groups Tab, My Public Groups where you can find additional information about that Group.
Only those users specifically invited by the Creator or Administrator may access a private Public Group. If you are the Creator or Administrator of a private Public Group, invite another Riveted Organizer user to join as follows: click the Groups tab, click My Public Groups, highlight the selected Group, click invite member, search for the member you want to invite, select the member, and click invite. The following message will appear: “User has been successfully invited your Community”. Click ok.
The selected user will receive an Inbox notification asking them to join the private Public Group. Once the invitee has received the notification, they simply follow the same steps for joining a public Public Group as described above.
The third type of Public Group is By Request. This type of Public Group is allows the Creator Administrator to invite other members, as well as allowing other members to ask permission to join. A Creator/Administrator may send out invitations in the same manner as a private Public Group or a member may request permission to join as follows: Click on the Groups Tab, Public Group Lookup, Search, Select the Group you would like to join, highlight the selection and click Join. A notice that a request has been sent will appear. The Creator will receive an inbox notification that a member would like to join their Public Group. The Creator can either accept or deny the request. Either way, a return message will be sent to the requester’s inbox; if denied no action is required; simply delete the message from the inbox. If accepted, the requester simply clicks on the message, clicks join and that Public Group will be added to their list.
A public Public Group can be joined by any Riveted Organizer user. A public Public Group does not require you, as the Administrator or Creator to specifically invite other users, however you may elect to tell users about your Community by sending an invitation. To do so, follow the instructions under Private Community Groups below.
Any user may join a public Public Group as follows: click the Groups tab, click Public Group Lookup; a listing of all Groups available to join will appear. (Note: Public groups are identified by the word Public under the Restriction Type heading.) Highlight the Public Group you would like, and click the Join button. You will be automatically included in that Public Group’s member list, and you will now see a drop down viewfinder on your calendar. Simply drop the viewfinder down, select the Group calendar you would like to view and that view will appear. Additionally, it will be added to the list found at the Groups Tab, My Public Groups where you can find additional information about that Group.
Only those users specifically invited by the Creator or Administrator may access a private Public Group. If you are the Creator or Administrator of a private Public Group, invite another Riveted Organizer user to join as follows: click the Groups tab, click My Public Groups, highlight the selected Group, click invite member, search for the member you want to invite, select the member, and click invite. The following message will appear: “User has been successfully invited your Community”. Click ok.
The selected user will receive an Inbox notification asking them to join the private Public Group. Once the invitee has received the notification, they simply follow the same steps for joining a public Public Group as described above.
The third type of Public Group is By Request. This type of Public Group is allows the Creator Administrator to invite other members, as well as allowing other members to ask permission to join. A Creator/Administrator may send out invitations in the same manner as a private Public Group or a member may request permission to join as follows: Click on the Groups Tab, Public Group Lookup, Search, Select the Group you would like to join, highlight the selection and click Join. A notice that a request has been sent will appear. The Creator will receive an inbox notification that a member would like to join their Public Group. The Creator can either accept or deny the request. Either way, a return message will be sent to the requester’s inbox; if denied no action is required; simply delete the message from the inbox. If accepted, the requester simply clicks on the message, clicks join and that Public Group will be added to their list.
How do I view a Riveted Organizer Public Group calendar?
On the status bar in Riveted, click on the down arrow next to Event Filter. If you select Show ALL Events, you will see, on one calendar display, all appointments and events for your personal calendar as well as those for all of the Public Groups of which you are a member. Show My Events will filter to display only your personal calendar, and the selection of one of the Public Groups of which you are a member will display only that Public Group’s calendar. (Note: this is true both in the Daily and Monthly views).
I am the creator of a Public Group. How do I see administrator and membership detail for the Group?
Click on the Groups tab, click My Public Groups, select the group (highlight the group) and click the appropriate button on the screen for membership and details.
What is the difference between a Personal Groups and a Private Group in Riveted?
A Private Group is personal to the individual user. A user may create a Private Group consisting of any of their personal contacts and may or may not include themselves in the Personal Group. Examples of such a Personal Group might be a department manager’s staff, your fellow project team members, your shopping pals, and your classmates. A Personal Group can be used to:
A Public Group, on the other hand, is a posting of a calendar for authorized Riveted Organizer users to view. A Public Group is created by one Riveted Organizer user and other Riveted Organizer users may choose or be asked to join. These users then have access to a calendar that is common to the entire group.. Examples of such a Riveted Organizer Public Group might be The Elm High School Swim Team as administered by its coach, The Johnson Extended Family as administered by Aunt Emily, The ABC Tool and Die Company as administered by its office manager. A Public Group is used to display a calendar to multiple users interested by or affected by the same appointments and events. Appointments and events are not sent to individual users but rather displayed on the Community calendar that all members can view. Appointments can be made by any user with administrative rights to that calendar, but can be viewed by any member of the group.
- view multiple user calendars displayed comparable to one another.(under Calendar Tab click Private Groups and select the group you would like to view.)
- send appointments or events to multiple people simultaneously (click on the New button while in the Private Group calendar view noted above)
- chat with a specific pre-defined Contact Group in Group chat
A Public Group, on the other hand, is a posting of a calendar for authorized Riveted Organizer users to view. A Public Group is created by one Riveted Organizer user and other Riveted Organizer users may choose or be asked to join. These users then have access to a calendar that is common to the entire group.. Examples of such a Riveted Organizer Public Group might be The Elm High School Swim Team as administered by its coach, The Johnson Extended Family as administered by Aunt Emily, The ABC Tool and Die Company as administered by its office manager. A Public Group is used to display a calendar to multiple users interested by or affected by the same appointments and events. Appointments and events are not sent to individual users but rather displayed on the Community calendar that all members can view. Appointments can be made by any user with administrative rights to that calendar, but can be viewed by any member of the group.
How do I send an appointment to an individual user or users?
There are two ways to send an appointment to another user – individually or if that user is part of a Contact Group.
To send an appointment to another user, that user must first have given you rights to see their calendar. They do this by adding you as a contact in their contact list (Manage Tab, Find New Contacts, Select user, Import) and then selecting the check box rights for that user (This member can see my calendar, This member can add items with a reply and if you so choose, Can also add items without a reply).
Once this has occurred you may now place appointments on the user’s calendar.
To add an appointment to a single user’s calendar select Calendar Tab, Compare, and select the user to which you would like to send an appointment. Their calendar will appear to the left of your calendar. Select the appropriate day and on their calendar, simply double click on the time for which you would like to make the appointment. The appointment editor will open; simply enter the description of the appointment and click save. If the user has only given you rights to add an appointment WITH A REPLY, the appointment will appear in gray on their calendar, (if the user has given you rights to add without a reply, the appointment will automatically appear on the calendar in black and no reply of acceptance or denial will be sent, unless specifically requested. An appointment request will appear in their inbox, and the appointment will also be listed in your Appointments Out (Calendar Tab, Appointments, Out). The us er you have sent the appointment to will see the appointment on their calendar and have the opportunity to accept, deny, or defer the appointment by opening the appointment in their inbox, or clicking on it on their calendar. If they accept the appointment, the display of the appointment on their calendar will turn from gray to black; if they deny the appointment the display of the appointment will be deleted from their calendar, and if they defer the appointment the status will remain unchanged until they either accept or deny at a future time. In your Appointments Out (Calendar Tab, Appointments, Out) the status (Accepted, Denied, or No reply) will display. Double click on that meeting in Appointments Out to see if the user has sent you any comments regarding that appointment.
To send an appointment to another user, that user must first have given you rights to see their calendar. They do this by adding you as a contact in their contact list (Manage Tab, Find New Contacts, Select user, Import) and then selecting the check box rights for that user (This member can see my calendar, This member can add items with a reply and if you so choose, Can also add items without a reply).
Once this has occurred you may now place appointments on the user’s calendar.
To add an appointment to a single user’s calendar select Calendar Tab, Compare, and select the user to which you would like to send an appointment. Their calendar will appear to the left of your calendar. Select the appropriate day and on their calendar, simply double click on the time for which you would like to make the appointment. The appointment editor will open; simply enter the description of the appointment and click save. If the user has only given you rights to add an appointment WITH A REPLY, the appointment will appear in gray on their calendar, (if the user has given you rights to add without a reply, the appointment will automatically appear on the calendar in black and no reply of acceptance or denial will be sent, unless specifically requested. An appointment request will appear in their inbox, and the appointment will also be listed in your Appointments Out (Calendar Tab, Appointments, Out). The us er you have sent the appointment to will see the appointment on their calendar and have the opportunity to accept, deny, or defer the appointment by opening the appointment in their inbox, or clicking on it on their calendar. If they accept the appointment, the display of the appointment on their calendar will turn from gray to black; if they deny the appointment the display of the appointment will be deleted from their calendar, and if they defer the appointment the status will remain unchanged until they either accept or deny at a future time. In your Appointments Out (Calendar Tab, Appointments, Out) the status (Accepted, Denied, or No reply) will display. Double click on that meeting in Appointments Out to see if the user has sent you any comments regarding that appointment.
FAQs
